Refund Policy for Movement is Medicine - UK
Effective Date: 10 March 2022
At Movement is Medicine, we value our customers' satisfaction and strive to provide high-quality products and services. We understand that circumstances may change, and sometimes a refund might be necessary. This Refund Policy outlines the procedures and guidelines for requesting refunds for purchases made through our platform.
Refund Eligibility and Process:
Cool-off Period: Customers have a 14-day "cool-off" period from the date of purchase, during which they can request a refund without providing a reason. This period is in accordance with the laws associated with the Government of the United Kingdom. If you choose to cancel your registration within this period, we will provide a full refund.
Refund Review Process: For refund requests made beyond the 14-day cool-off period, each case will be reviewed by the Movement is Medicine team on a case-by-case basis. We understand that circumstances can vary.
Right of Refusal: Movement is Medicine retains the right to refuse a refund in certain situations, including but not limited to:
Refund requests are submitted after the 14-day cool-off period.
Refund requests for products or services that have been substantially consumed, used, or downloaded.
Refund requests subsequent to instances of confrontational or hostile conduct or situations leading to emotional implications for our team or fellow students.
Refund requests that do not meet the criteria outlined in this policy.
Or any other reason at our discretion.
How to Request a Refund:
Cool-off Period: To request a refund during the 14-day cool-off period, please get in touch with our customer support team at info@movementismedicine.uk. You may be required to provide your order details for verification.
Beyond the Cool-off Period: If you wish to request a refund after the 14-day cool-off period, please get in touch with our customer support team. Provide a detailed explanation of your circumstances, along with relevant order information.
Refund Review and Decision:
Once your refund request is received, the Movement is Medicine team will thoroughly review your request and circumstances. We may contact you for additional information if needed. Please allow a reasonable amount of time for us to review your case. Our team will then decide based on the information provided and the guidelines outlined in this policy.
Contact Information:
For any refund-related inquiries or to initiate a refund request, please get in touch with our customer support team at:
Email: info@movementismedicine.uk